Terms & Conditions Privacy policy
Last updated 13/03/2023
The Legal Stuff
From The Desk MAT of Suzanne Ibrahim
Suzanne Ibrahim ("I", "we", "us", or "our"), a Brussels-based business, welcomes you.
We invite you to access and use our websites, including but not limited to suzanneibrahim.com.
Our principal place of business is located 218, rue de MĂ©rode - 1060 Saint-Gilles, Belgium.
You must be at least 16 years of age to use our website.
Use of this website is at your own risk. We host our site on a reputable platform and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety or your individual use of the website.
The Terms and Conditions contained on this page is subject to change at any time.
By using this website, you agree to the following Terms and Conditions and Privacy Policy. Please read them carefully before using this website.
General Provisions
Communication
If you contact us through our website's 'contact' page, blog, blog comments, newsletter sign-up, or other related pages, or by directly reaching out to us through phone, mail, or email, please note that your communication is not confidential or privileged and may be viewed and distributed by third parties. Any communication you make is subject to the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. We own all communications that are displayed on our website, servers, comments, emails, or any other media, as allowed by EU law, and we do not provide credit or pay royalties for any unsolicited user-generated content, such as blog comments or emails. To understand how we store and use your communications or any data provided by you, please refer to our Privacy Policy on this page.
As part of our business practices, we reserve the right to republish any submission, wholly or partially, as reasonably necessary.
Please refrain from submitting any content or communication that could be illegal or serve an unlawful purpose, including but not limited to communication that is potentially maliciously false or libelous, obscene, abusive, negligent, or otherwise harmful or inappropriate, as this could result in a violation of the GDPR and other applicable data protection laws.
Intellectual property (IP)
Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.
All the rights are reserved
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
Newsletter
Third-party property
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
Responsible Use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
Refund Policy
We strive to provide our clients with the highest quality coaching services possible. If for any reason you are not satisfied with our services, we offer a refund policy as follows:
Our refund policy applies to our coaching services. In order to be eligible for a refund, you must have completed at least one coaching session with us and be within the refund period. The refund period is 14 days from the date of your first coaching session.
To request a refund, please email us at [insert email address] within the refund period with the following information:
Your name and contact information
The reason for your refund request
The date of your first coaching session
Upon receipt of your refund request, we will review it and respond to you within 5 business days. If your refund request is approved, we will refund the amount paid for the coaching services within 14 days of approval. Refunds will be issued to the original payment method used at the time of purchase.
Our refund policy does not apply to the following:
Cancellation or rescheduling of coaching sessions within less than 24 hours of the scheduled session time
Any coaching sessions completed beyond the first session
Any coaching sessions completed after the refund period has ended
We reserve the right to refuse a refund request if we believe it is not warranted or if any of the refund limitations apply.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us at hello@suzanneibrahim.com.
Refund Eligibility
Refund Limitations
Refund Process
PRIVACY POLICY
The purpose of this privacy policy (the Policy) is to inform visitors to the website hosted at the following address: www.suzanneibrahim.com (hereinafter referred to as the "website") of the manner in which data is collected and processed by the controller.
This Policy is in line with the wish of the controller to act transparently, in compliance with its national provisions and with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as the "General Data Protection Regulation" or "GDPR").
The controller pays particular attention to the protection of the privacy of its users and therefore undertakes to take reasonable precautions to protect the personal data collected against loss, theft, disclosure or unauthorized use.
"Personal data" means the personal data of the user of the website, so any information relating to an identified or identifiable user.
If the user wishes to react to one of the practices described below, he may contact the controller at the postal address or email address specified in the "contact details" section of this Policy.
The data controller collects and processes the following personal data according to the methods and principles described below:
its domain (automatically detected by the controller's server), including the dynamic IP address ;
its e-mail address if the user has previously disclosed it, for example by sending messages or questions on the website, by communicating with the controller by e-mail, by participating in discussion forums, by accessing the restricted part of the website by identification, etc..;
all the information concerning the pages that the user has consulted on the website;
any information that the user has voluntarily given, for example in the context of information surveys and/or registrations on the website, or by accessing the restricted part of the website through identification.
The controller may also collect non-personal data. These data are called non-personal data because they do not directly or indirectly identify a particular person. They may then be used for any purpose whatsoever, for example to improve the website, the products and services offered or the data controller's advertising.
In the event that non-personal data are combined with personal data, so that identification of the data subjects is possible, such data will be treated as personal data until such time as it is made impossible to link them to a particular person.
The controller shall collect personal data in the following manner:
- online sign-up form
- online form at the moment of purchase
- cookies
- paper sign-up form at event
- content (upgrade) download form
- sales of services or products
Personal data are collected and processed only for the purposes mentioned below:
- ensuring the management and control of the execution of the proposed services ;
- sending and follow-up of orders and invoices ;
- sending promotional information on the products and services of the controller;
- sending of promotional material;
- answering the user's questions;
- performing statistics;
- improving the quality of the website and the products and/or services offered by the controller;
- transmitting information on new products and/or services of the controller;
- for actions of commercial prospection;
- allowing a better identification of the user's interests.
The controller may be required to carry out processing operations not yet provided for in this Policy. In this case, the controller will contact the user before re-using his personal data, in order to inform him of the changes and give him the possibility, if necessary, to refuse such re-use.
Some data processing activities are based on the legitimate interest of the controller. The legitimate interest is proportionate with regard to the rights of the users. For further details regarding the purpose of the processing based on the legitimate interest of the controller, users can contact the controller directly (see contact details in this Policy).
In general, the controller shall store personal data only for the time reasonably necessary for the purposes pursued and in accordance with legal and regulatory requirements.
The personal data of a customer are kept for a maximum of 10 years after the end of the contractual relationship between the customer and the controller.
Shorter retention periods apply for certain categories of data, such as traffic data, which are kept for only 12 months.
At the end of the storage period, the controller shall make every effort to ensure that the personal data have indeed been made unavailable and inaccessible.
OBJECT
DURATIOn OF THE STORAGE
Which data do we process?
Collecting MetHods
Purposes of the processing
LEGITIMATE INTEREST
PRIVACY POLICY (continued)
The request for additional information by the controller must be done within 1 month after the request made by the user.
The user may obtain free of charge the written communication or a copy of the personal data concerning him that have been collected by the data controller.
The controller may charge a reasonable fee based on administrative costs for any additional copies requested by the user.
Where the user makes such a request electronically, the information shall be provided in a commonly used electronic form, unless the user requests otherwise.
The copy of his data will be communicated to the user at the latest within one month after receipt of the request, except in case of a contrary provision in the GDPR.
The user may obtain free of charge, as soon as possible and at the latest within one month, the rectification of his personal data which are inaccurate, incomplete or irrelevant, as well as completing them if they prove to be incomplete.
Except in case of a contrary provision in the GDPR, this request will be handled within one month after the request was made.
The user may at any time, for reasons relating to his particular situation, object free of charge to the processing of his personal data, when:
- the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
- processing is necessary for the legitimate interests pursued by the controller or by a third party, unless the interests or fundamental rights and freedoms of the data subject which require protection of personal data prevail (in particular where the data subject is a child).
The controller may refuse to exercise the user's right of opposition where he establishes the existence of compelling and legitimate reasons justifying the processing, which take precedence over the interests or rights and freedoms of the user, or for the establishment, exercise or defense of a legal claim. In case of dispute, the user may lodge an appeal in accordance with the point "claims and complaints" of this Policy.
The user may, at any time, oppose, without justification and free of charge, the processing of personal data concerning him when his data are collected for purposes of commercial prospection (including profiling).
Where personal data are processed for scientific or historical research purposes or for statistical purposes in accordance with the general data protection regulation, the user has the right to object, for reasons relating to his particular situation, to the processing of personal data concerning him, unless the processing is necessary for the performance of a task in the public interest.
The controller is obliged to reply to the user's request as soon as possible and at the latest within one month and to give reasons for his reply if he intends not to comply with such a request, except in case of a contrary provision in the GDPR.
The user may obtain the limitation of the processing of his personal data in the cases listed hereunder:
- when the user disputes the accuracy of a data and only the time that the controller can control it;
- where the processing is unlawful and the user prefers the processing to be limited to deletion;
- when, although no longer necessary for the pursuit of the purposes of the processing, the user needs it for the establishment, exercise or defence of his rights in court;
- for the time necessary to examine the validity of an opposition request submitted by the user, in other words, for the controller to check the balance of interests between the legitimate interests of the controller and those of the user.
The controller will inform the user when the limitation of the processing is lifted.
The user may obtain the deletion of the personal data concerning him, where one of the following grounds applies:
- the data are no longer necessary for the purposes of the processing operation;
- the user has withdrawn his consent for his data to be processed and there is no other legal basis for the processing;
- the user objects to the processing and there is no compelling legitimate reason for the processing and/or the user exercises his specific right of opposition in direct marketing (including profiling);
- the personal data have been unlawfully processed;
- personal data must be erased in order to comply with a legal obligation (under Union law or Member State law) to which the controller is subject ;
- personal data have been collected in the context of the provision of information society services to children.
The deletion of data is however not applicable in the following 5 cases :
- where processing is necessary for the exercise of the right to freedom of expression and information;
- where processing is necessary for compliance with a legal obligation requiring processing under Union law or under the law of the Member State to which the controller is subjected, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
- where the processing is necessary for public health reasons;
- where processing is necessary for archival purposes in the public interest, for scientific or historical research purposes or for statistical purposes and where the right to erasure is likely to render impossible or to seriously jeopardise the attainment of the purposes of the processing in question;
- where processing is necessary for the establishment, exercise or defence of legal claims.
The controller is obliged to reply to the user's request as soon as possible and at the latest within one month and to give reasons for his reply if he intends not to comply with such a request, except in case of a contrary provision in the GDPR.
The user may at any time request to receive his personal data free of charge in a structured, commonly used and machine-readable format, with a view in particular to transmitting them to another controller, when:
the data processing is carried out using automated processes; and where
the processing is based on the consent of the user or on a contract concluded between the user and the controller.
Under the same conditions and in the same manner, the user has the right to obtain from the controller that the personal data concerning him will be transmitted directly to another controller of the processing of personal data, insofar as this is technically possible.
The right to data portability shall not apply to processing which is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
The recipients of the data collected and processed are, in addition to the controller himself, his employees or other subcontractors, his carefully selected business partners, located in Belgium or in the European Union, and who collaborate with the controller in the context of the marketing of products or the provision of services.
In the event that the data are disclosed to third parties for commercial prospecting purposes, the user will be informed in advance so that he can choose whether or not to accept this data transfer to third parties.
Since the transfer is based on the consent of the user, he can retract his consent at any time with regard to this exact purpose.
The data controller respects the legal and regulatory provisions in force and will in all cases ensure that his partners, employees, subcontractors or other third parties having access to these personal data comply with this Policy.
The controller reserves the right to disclose the user's personal data in the event that a law, judicial procedure or an order from a public authority makes such disclosure necessary.
No personal data shall be transferred outside the European Union.
RIGHT TO OBJECT PROCESSING
RECIPIENTS OF DATE AND DISCLOSURE TO THIRD PARTIES
RIGHT OF LIMITATION of the processing
RIGHT TO ERASURE (TO BE FORGOTTEN)
EXERCISE OF RIGHTS
ACCESS TO THE DATA AND COPY
RIGHT OF RECTIFICATION
RIGHT TO "DATA PORTABILITy"
The controller has put in place appropriate security measures to protect and avoid the loss, misuse or alteration of information received on the website.
In case a breach of personal data occurs, the controller will undertake quick action to identify the cause and take appropriate measures to remedy the situation.
The controller informs the user of this breach when he is obliged to do so by law.
If the user has a complaint, it is adviseable to contact the controller directly.
The user can also lodge a complaint with his national control authority, whose details are listed on the official website of the European Commission: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
In addition, action can be undertaken before the competent national courts.
For any question and/or complaint, in particular as to the clear and accessible nature of the present Policy, the user may contact the data controller:
By email: hello@suzanneibrahim.com
By mail: rue de MĂ©rode 218 - 1060 Bruxelles
Applicable law and competent jurisdiction
This Policy shall be governed by the national law of the main place of establishment of the controller.
Any dispute concerning the interpretation or execution of this Policy shall be submitted to the courts of that national law.
The controller reserves the right to modify the provisions of this Policy at any time. Changes will be published with a warning as to their coming into force.
This version of the Policy dates from 13/03/2023.
MISCELLANEOUS PROVISIONS
SECURITY
CLAIMS AND COMPLAINTS
CONTACT DETAILS
PRIVACY POLICY (continued)
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:
this website or our products or services will meet your requirements;
this website will be available on an uninterrupted, timely, secure, or error-free basis;
the quality of any product or service purchased or obtained by you through this website will meet your expectations.
Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
WARRANTIES AND LIABILITIES
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
TERMINATION OF USE
AFFILIATE MARKETING
Through this Website, we may engage in affiliate marketing whereby we receive a percentage of or a commission on the sale of services or products on or through this website. We may also accept sponsorships or other forms of advertising compensation from businesses. This disclosure is intended to comply with legal requirements on marketing and advertising which may apply, such as the US Federal Trade Commission Rules and the EU General Data Protection Regulation (GDPR).
Under US law, the Federal Trade Commission requires that any material connections between advertisers and endorsers, including affiliate marketers, be disclosed to consumers. By disclosing our participation in affiliate marketing and sponsorship arrangements, we comply with this requirement.
Under the GDPR, we are required to provide clear and transparent information about our processing of personal data, including any data collected through affiliate marketing or sponsorships. We may process personal data of individuals who purchase services or products through our affiliate links or who interact with our sponsored content.
Accessibility
We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.
EXPORT RESTRICTIONS/LEGAL COMPLIANCE
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of Belgium.
Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
Assignment
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
Breaches of these Terms and conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
Force majeure
Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
Contact information
This website is owned and operated by Suzanne Ibrahim.
You may contact us regarding these Terms and Conditions through our contact page.
Updating of these Terms and conditions
We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.
Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of Belgium. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Belgium. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
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